Refund Policy

Return Policy


Thank you for visiting and shopping at SusieOsHandbags.com. Following are the terms and conditions that constitute our Return Policy.

RETURN POLICY

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional Information:

The following are add-ons with more information that you may want to include.

  • How long it takes to receive your refund, replacement product, or store credit
  • Any shipping fees the customer will need to pay
  • Any return restocking fees the customer will need to pay
  • How you handle lost or damaged returns
  • Contact information for your business if the customer has more questions
    • If anything is unclear or you have more questions feel free to contact our customer support team.


Mom - here is a sample of a generic return policy:



Generic Return & Refund Policy template

Return & Refund Policy


Thanks for shopping at My Site (change this).


If you are not entirely satisfied with your purchase, we're here to help.



Returns


You have 30 (change this) calendar days to return an item from the date you received it.


To be eligible for a return, your item must be unused and in the same condition that you received it.


Your item must be in the original packaging.


Your item needs to have the receipt or proof of purchase.


For additional information in this section, create your own Return & Refund Policy.




Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your credit card (or original method of payment).


You will receive the credit within a certain amount of days, depending on your card issuer's policies.


For additional information in this section, create your own Return & Refund Policy.



Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.


If you receive a refund, the cost of return shipping will be deducted from your refund.


For additional information in this section, create your own Return & Refund Policy.




Contact Us


If you have any questions on how to return your item to us, contact us.



Create your own Return/Refund Policy

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Disclaimer: Legal information is not legal advice. Read the disclaimer.




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